Shipping

   We begin to process orders as soon as they are placed, but a prompt call or email will allow us enough time to correct any problems before your order is shipped.

The following information explains delivery details. Please save this email as a reference.

     All deliveries are curbside deliveries; drivers are unable to enter your home. Be prepared to help offload the product from the truck. The individual cartons usually weigh about 55 lbs, but some can weigh up to 90 lbs each. You need to consider accessibility to your street or driveway when choosing the residential delivery option, as orders are typically shipped via full-size semi trucks. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to the carrier). If a smaller truck is not available, you will be asked to pick up the items at the trucking terminal. Residential delivery fees that have been paid cannot be refunded if this occurs.

     At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items. If no damages are noted on the bill of lading, Talona Mountain Floorings cannot be held responsible for any damages or shortages that occur.

All returns require a RMA (Return Authorization Number).

NOTE: Any refused shipments without the consent of Talona Mountain Flooring will be treated as a return, and will be subjected to all associated costs. Even if there is damage on the order, you MUST note the damage and accept the order. We will file a damage claim with the shipper and replace or refund the damaged items noted.

All requests for return must be made within 15 days of receiving product (excluding secounds and closeouts).

BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THAT THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

Before you install this material, verify that it is free from irregularities (excluding closeouts and secounds).

NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES, DO NOT INSTALL THE MATERIAL. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

ACCEPTANCE: This product is manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.

Should you have any questions or concerns, please contact us immediately for a timely resolution.